Delivery and Return Policy
At Merina the brand, we are committed to providing you with a seamless shopping experience. To ensure transparency and clarity in our service, we have outlined our delivery and return policies below. Please take a moment to familiarize yourself with these terms before making a purchase.
Delivery Policy
Packages are generally dispatched within 2 days after receipt of payment.
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Dispatch Time: Our team works diligently to process your order promptly. Packages are typically dispatched within 2 business days from the date of receiving your payment. Please note that during busy periods, such as holidays or sales events, there may be slight delays in processing your order. Rest assured, we will make every effort to get your purchase to you as quickly as possible.
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Shipping Methods: We offer a variety of shipping methods to cater to your specific needs, including standard and expedited options. Shipping costs and estimated delivery times will be calculated at the checkout, allowing you to choose the option that best suits your requirements.
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Tracking Information: Once your package is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
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Delivery Address: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for any delays or delivery issues resulting from inaccurate address information.
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Delivery Partners: We collaborate with trusted shipping partners to ensure the safe and timely delivery of your items. While we strive to meet the estimated delivery times, please understand that occasional unforeseen circumstances may impact delivery schedules.
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International Shipping: For international orders, please be aware that customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient and may vary depending on your country's regulations.
Return Policy
Returns are possible within 1 month after payment.
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Eligibility: We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you have the option to initiate a return within 1 month from the date of payment.
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Return Process: To initiate a return, please contact our customer support team or visit our website's "Returns" section for detailed instructions. You will be required to provide your order number and a brief explanation for the return. We will guide you through the return process, including the return shipping address and any additional requirements.
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Condition of Items: Returned items must be in their original condition, unused, and with all original packaging and tags intact. We reserve the right to reject returns that do not meet these criteria.
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Refunds and Exchanges: Upon receiving and inspecting the returned items, we will process your refund or exchange, depending on your preference. Refunds will be issued using the same payment method used for the original purchase. Please allow a reasonable processing time for your refund to reflect in your account.
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Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases of damaged or defective items. We recommend using a trackable shipping method for returns to ensure they reach us safely.
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Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and cover the return shipping costs in such cases.
Customer Satisfaction Guarantee
At Merina the brand, your satisfaction is our priority. We strive to deliver high-quality products and exceptional customer service. If you have any questions or concerns regarding our delivery and return policies, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with us is enjoyable and worry-free.
Thank you for choosing Merina the brand for your shopping needs. We appreciate your trust in us and look forward to serving you